Contact2018-09-18T11:52:35+00:00
Qumes® For a Lifetime
Live, work and play. Do not worry about the small things.
Move freely through the city with the smart solutions of Qumes.
Go out, charge and get everything out of the city.

FAQs

Within how many days will my order be delivered?2018-09-20T01:13:12+00:00

Normally our resellers deliver your order within 10 business days. Sometimes it takes longer because of the procedures and delivery distance, these orders are delivered within 15 business days.

Within how many days I can return my product ?2018-08-19T16:41:09+00:00

You have 30 days to return your product. Please note that goods must be completely unused and returned in the original packaging. Please send an email to info@qumes.com to notify us of your return, we will get back to you with the return procedure.

Where can I go if I have a service request?2018-08-19T14:00:45+00:00

For our service Qumes and the retailer team up to serve you in the best way. In the event where you have a service request – under warranty – you can go to the retailer. If the retailer cannot solve your service request right away, then she/he will contact our service department as soon as possible.

When is the warranty not applicable?2018-09-20T01:09:49+00:00

No warranty will be granted if:

  • The product is returned without purchase receipt or;
  • A defect or damage has occurred by fault, misuse by customer or as a consequence of altering the product by customer or;
  • Fading or forming of circles by washing, rainwater or sunshine or;
  • Normal and to be expected wear of the materials because of normal daily use of the pushchair or;
  • Defects or damage has occurred because of use of footboards.

The 24-month warranty period is only valid for the original purchaser. Warranty is not transferable.

The retailer cannot assist you without the receipt or proof of purchase.

Did you receive your Qumes as a gift? Please be sure to ask for the receipt, as we cannot provide service without proof of purchase.

Contact customer service

If you have questions about our products or services, you can fill in the contact form. Fill in the form as detailed as possible so that we can provide you with the best possible service. Thank you for sharing your comments and suggestions.

Contact Qumes

Address

Herengracht 420
1017 BZ Amsterdam
The Netherlands

Have you purchased a Qumes product in one of the retailers?
Please contact the retailer. They will be able to help you with your question.

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